Refunds

Due to the nature of screen used props and costumes, no refunds will be given on any item purchased from our website. All sales are final unless previously agreed otherwise.

All screen and production used items will be provided with either a COA or LOA as described in the item details. However, you should always conduct your own due diligence into any items you intend to purchase.

If you have a question about an item, please contact either [email protected] or [email protected] and we will do our very best to help.

Damaged goods

We will do our very best to ensure that your purchase is securely packaged, however it is important that fragile purchases be fully insured with the courier before shipping. You will be given this option when we contact you to discuss shipping rates and methods.

Should you decide to forgo shipping insurance, you do so at your own risk and EJ Props will not be held liable for any loss or damage that occurs.